A Practical Approach for IT Governance

The Role of Analytics to help Managers become Leaders

with one comment

Amongst, Peter Drucker’s famous quotes, it is hard to choose which is the best for he has so many good ones.  But one that I seldom forget is “Management is doing it right, Leadership is doing the right things“.   Some loosely label it as efficiency versus effectiveness.  A corollary can be seen from our implementation of dashboards.  Performance dashboards is all about efficiency where as Business Intelligence is about effectiveness.  While one could argue that this taxonomy can be counter productive since without effectiveness, efficiency is not useful.  However, looking at hundreds of performance dashboards, I came to the conclusion that implementors and vendors supporting dashboards were more concerned about tactical performance without providing insights into how to help leadership identify doing the right things.

Developing sound analytics may provide some guidance to leadership teams evolve a organizational strategy that is effective, or in Professor Drucker’s words “doing the right things“.  There is no magic wand to create analytics.  Leadership teams are usually technologically challenged, and technology experts rarely capture the vision of leaders.  We can keep arguing whether it is easier to teach leaders technology or technology experts leadership, but the critical link is the CIO.  The role of the CIO must transform from mere back-office efficiency to innovation identifying key measures that can help the enterprise leadership team articulate the right strategies.  Without the CIO being a core part of the leadership team, this transformation is not possible.


Written by Subbu Murthy

December 9, 2012 at 10:23 am

Posted in Analytics, Helping CIOs

One Response

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  1. This is the essence of the struggle of the truly effective CIO — to become that organizational leader who influences the outcome of business.

    Jon Grunzweig

    December 10, 2012 at 1:59 pm

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