A Practical Approach for IT Governance

Tracking time spent by IT staff and consultants

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CIOs are often confounded by this issue.  How do we track our resource time?  First of all let us understand why CIOs need to have that information.  Understanding where time is spent not only improves efficiency and manage demand, but it improves effectiveness of IT to align it to the proper areas of focus that benefits the Enterprise.  However, from an employee point of view, it would appear that this is nothing short of policing the work.  Micro-management has never been a favorite with CIOs.  This leads to a conundrum:  how do you effectively manage IT resources without being a Big Brother?

Properly built Resource Management  should focus on high-level resource allocation and time tracking module.  It should not be a detailed time card or personnel time management system.  It should be configurable so as to change with the business needs and require only minimal overhead to maintain.  A good rule of thumb is that if it takes an IT staff or resource more than 15 minutes a week, then it is probably very onerous.    Resource Management will provide CIOs with the mechanism for allocating time against services, projects, tasks, and problems.  This will provide greater visibility and insight for positioning (as well as bolstering) IT efforts to best support the organization.    Effective utilization of resources will assist CIOs to improve and justify IT budgeting and staffing levels against company demand for IT related projects and services.

Written by Subbu Murthy

October 26, 2013 at 10:53 am

Posted in IT Governance

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