A Practical Approach for IT Governance

Managing Workloads

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Most CIOs agree that there is always more work than available resources. Is outsourcing the only answer to manage increasing workloads?  While outsourcing can be very beneficial to handle fluctuating demand, it is best if we examine our workload and enabling our IT Team and users with tools to automate workflows, and better coordinate the IT-user touch points.   This significantly improves the efficiency of the IT organization, and perhaps reduces the need to outsource.

Many might argue that the traditional “business process reengineering frameworks” takes care of it.  ITIL is a fine example of one such framework.  A quick reality check is that ITIL has not penetrated the small to mid-market companies.  The main reason for the lack of adoption is that tools and processes that implement ITIL are overly complicated, expensive and difficult to implement.  They have not taken into account the purpose for which they were designed: manage workloads efficiently and effectively.

Ideally, the tool should be easy to adapt to your environment with configurable workflows, collaboration, service management, project management, resource management, reports and dashboards that give IT managers a  practical out-of-the-box ready solution to manage the IT department.

Written by Subbu Murthy

November 22, 2013 at 1:00 am

Posted in IT Governance

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