uGovernIT

A Practical Approach for IT Governance

The Funny Side of Metrics

with one comment


As I started touting the pre-built analytics in the way our tool helps CIOs manage the business of IT, an internal review with my team brought out an interesting point that everyone needs to consider.

 The case in point, I was talking about was the efficiencies gained in the way our tool implemented ITIL’s framework.  I was boasting about the configurability, the ease of creating and deploying a new service, the significant cost savings from the automated workflows, etc.    This is good for most services, but for services that are designed to fix issues, it is the not the efficiency that matters at all.  The key point here is can we do away with the service?  In other words, can we focus on the issue not being an issue at all?  The way we can achieve this is preventing the issue from happening in the first place.  For example, the metric how many services performed by IT staff does not apply in this area.  The metric would be how few services were performed without disruption of IT functionality delivered. 

 Let us not get carried away though – analytics are essential to understand the value of IT we deliver.  And I will continue to tout it as the way CIOs can transform IT departments from a cost center to a value and innovation center.

Written by Subbu Murthy

November 30, 2013 at 9:53 am

Posted in Analytics, Helping CIOs

One Response

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  1. Interesting perspective.

    Jon Grunzweig 562-708-6879 m jon_grunzweig@yahoo.com

    uGovernIT wrote:

    > a:hover { color: red; } a { text-decoration: none; color: #0088cc; } a.primaryactionlink:link, a.primaryactionlink:visited { background-color: #2585B2; color: #fff; } a.primaryactionlink:hover, a.primaryactionlink:active { background-color: #11729E !important; color: #fff !important; } /* @media only screen and (max-device-width: 480px) { .post { min-width: 700px !important; } } */ WordPress.com Subbu Murthy posted: “As I started touting the pre-built analytics in the way our tool helps CIOs manage the business of IT, an internal review with my team brought out an interesting point that everyone needs to consider. The case in point, I was talking about was the efficie”

    jon_grunzweig@yahoo.com

    November 30, 2013 at 2:20 pm


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