uGovernIT

A Practical Approach for IT Governance

SMDB – The New IT Paradigm

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IT Asset Management

Before the Cloud …

Cloud computing, Internet of Things (IoT), and Software as a Service (SaaS) have rendered many of our IT management paradigms obsolete.  In the past IT management centered around Data Center and multiple IT assets.  Management embraced CMDB as the fundamental component of their IT delivery.  No wonder tool vendors like Remedy and ServiceNow sprung up built on the CMDB metaphor.

A configuration management database (CMDB) is a database that contains all relevant information about the components of the information system used in an organization’s IT services and the relationships between those components. A CMDB provides an organized view of data and a means of examining that data from any desired perspective. Within this context, components of an information system are referred to as configuration items (CI). A CI can be any conceivable IT component, including software, hardware, documentation, and personnel, as well as any combination of them. The processes of configuration management seek to specify, control, and track configuration items and any changes made to them in a comprehensive and systematic fashion.

CMDB was one of the most critical aspects in ensuring safety and security of the enterprise. It was essential to provide a scalable, reliable, and secure Enterprise Architecture. While very useful, CMDB based management was expensive and needed enormous resources to maintain its relevance.

The New Wave …

The Digital Age has created the need to move to a nimble and innovation centric Enterprise forced IT leaders to look for a different model.  CMDB served its purpose, but automation took over.  Tools like Airwatch made asset discovery and management a very trivial exercise.  SaaS solutions rendered expensive application management obsolete, and beacons provided assets to communicate with one other without human intervention.  In other words, the CMDB has became a commodity.  IT has shifted its management focus to a service oriented architecture.  While ITIL and vendors quickly adapted their approach to take into account the need for a service delivery framework, the tool vendors simply patched their CMDB tools to appear like a services framework.  While large companies can afford to spend money liberally on tools, mid-market enterprises cannot afford this luxury.

Introducing SMDB …

As we have done in our tool (uGovernIT), there is a need for a Service Management Database (SMDB). Not just a catalog or traditional master data database, but a self-learning and adaptable service engine that can be easily embraced by mid-market enterprises. SMDB is comprehensive solution and includes the business demand for IT including user service requests, projects, and business need for innovation.  SMDB also includes the supply chain including people and assets to meet the demand.  To be effective, the SMDB should also include the processes and automation to make management simple. SMDB should provide knowledge management, workflows, collaboration, and analytics along with project management, project portfolios.  SMDB will not only help manage IT budget and IT spend, but also help to provide transparency into IT activities and facilitate effective demand management.  Agents and automation will make it easy for enterprises to adopt SMDB.

Adopting SMDB …

The CIO was the bridge by helping businesses communicate their technology needs and helping IT align the resources to match those needs.  Many of the CIOs focused their attention on execution.  This focus on execution meant that CIOs were slow to respond to the Digital Enterprise.  The organizations responded by creating a new role – the“Chief Digital Officer (CDO)”. While CIOs are still slow to adopt SMDB, CDOs, on the other hand have made SMDB their basis for managing the Digital Enterprise. If the CIO does not wake up to the new Digital Age, then the CIO era will sadly come to an end.  SMDB is an agile and nimble framework to help CIOs bridging the gap between the Analog enterprise and the Digital enterprise.  We are very pleased to play a part in this transformation.

Written by Subbu Murthy

February 4, 2016 at 10:54 pm

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