uGovernIT

A Practical Approach for IT Governance

Archive for August 2016

Do Mid Market CIOs have FOMOphobia?

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FOMO

Many mid-market CIOs feel that they do not have the tools or processes or people to manage technology.  Mid-Market CIOs feel that that there faced with service requests that need to be done instantly, projects that have to be done  ASAP,  technology is changing rapidly, and on top of it, they have to keep systems compliant and safe.  All at the same time !

I learnt a new phrase from my daughter – FOMO.  I could not help but feel that many mid-market CIOs have this phobia of being left out.  They feel that the “Big CIOs” have the tools, the people and the big budget to tackle bigger challenges and bring innovation to the enterprise.

In reality mid-market CIOs are not missing out anything.  Big CIOs use multiple solutions from multiple vendors making it difficult to integrate and get a 360 degree view!  These point solutions cost a lot of money for license fees and dedicated teams to maintain them.  They are stuck in the old school techniques and spend enormous resources.  Mid market CIOs can learn from these mistakes.  They can leverage modern approaches that are not onerous and can be customized easily to meet their needs.uGovernIT is a tool designed for the mid-market CIO.

Instead of using four or five tools to do all this work, uGovernIT will get your staff “out of the weeds” with a complete set of workflows for managing help desk requests, problems/incidents, technical change requests, projects and resources.  Designed for the mid-market, uGovernIT is the first Cloud Based ITSM Software to incorporate Digital PMO to help CIOs leverage agile methodologies to manage the new wave of technologies. In addition to helping mid-market CIOs manage the help desk and keep your lights on, uGovernIT helps them:

  • Configure agents to automate services to drive efficiency across the enterprise.
  • Leverage agile project methodologies to implement “digital projects”.
  • Provide 360 degree view of IT to align resources to IT activities that provide most value to the enterprise.
  • Gives a complete view of the resource allocation from the resource perspective – covering both in-house staff, consultants and outsourcers!

Written by Subbu Murthy

August 19, 2016 at 12:04 pm

IT Budgeting Made Simple!

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Cost and Value

 

In the past, presenting IT budgets was not unlike visiting the Dentist.  We all had to do it, but hated it.  We all tried to compare how well we did in reducing costs.  We used metrics such as cost of IT per employee or percentage of revenues and compared it with our peers.  For example, mid-sized companies spent around $13K per employee on IT and large companies spent about 20% less. These cost centered IT Budgets are a thing of the past.

With the shift towards business driven IT, the single most important metric is the value derived from IT.  We can define three stages of organizational maturity with respect to IT management:

  • Stage 1 – where Cost Centered IT far exceeds Value Centered IT
  • Stage 2 – where Cost Centered IT is about the same as Value Centered IT
  • Stage 3 – where Value Centered IT far exceeds Cost Centered IT

The question naturally that comes is how do we measure value.  In general there are three types of value:

  • Real – actual benefits/value received that can be measured;
  • Algorithmic – where benefits/value is calculated algorithmically; and;
  • Perceived – subjective assessment of benefits/valuation.

While you can spend enormous resources in identifying value, we argue it can be done relatively quickly if you use a combination of the three approaches. uGovernIT offers a multitude of models that can be tailored to meet each industry.    The best part is that the businesses can tailor the models to their specific enterprise without the need for extensive IT effort.

Value centered IT is the practical way to align IT to organizations. uGovernIT provides a 360 degree view of IT to align resources to IT activities that provide most value to the enterprise.  Value centered IT helps bridge the gap between business and IT, and uGovernIT provides an elegant solution to help you automate the process.

Written by Subbu Murthy

August 14, 2016 at 11:08 am

The Importance of Analytics – A Personal Story

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Diagrams projecting from tablet isolated on white

Many, particularly in the IT leadership field, fail to see the importance of IT analytics. They see the importance of Analytics for the business, but not for IT. This is particularly true for the Small to Mid-Sized firms. At first glance, IT Analytics may seem to be an overkill. However, the basic principles of management theory suggest that you cannot manage what you cannot measure.

I did a small personal experiment to verify the importance of measurement. I love to walk, so I wear a pedometer watch. I had a personal goal of at least 20,000 steps a day. Over two years, I kept track of the number of steps I walk on a weekly basis. A small footnote: I walk over 150,000 steps a week, more than double the recommended metric of walking 10,000 steps a day. Week after week the variance was within 10%. My job keeps me on the phone at least 2 hours a day, and I walk and talk.

One week, I stopped looking at the measurements. I was still measuring the steps I walked, but simply did not observe it on a daily basis. The average steps had dropped almost 50%! Elementary statistics tells us that there could have been other confounding factors such as a trip, weather, health etc. While all these factors were not prevalent that week, the fact that it dropped 50% gave an opportunity for me to appreciate the importance of measurement. The goal of at least 20,000 steps a day had driven me to walk, and without measurement, motivation of reaching that goal had waned.

Managing IT is a lot more challenging than one simple metric. IT leaders have to device those metrics that motivate the department to achieve. Please refer to an earlier blog post on IT Analytics. This blog post may serve as a starting point for developing meaningful IT Analytics.

Written by Subbu Murthy

August 14, 2016 at 11:05 am